Terms and Conditions
RETURNS & REFUNDS
If we do approve a return or refund, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned or cancelled: Items that are sale priced, special ordered, custom ordered, or made-to-order cannot be returned or refunded. Since we have no control over shipping times, especially during pandemic situations, we can not offer refunds on goods that are delayed in shipping. If we do approve a return for a sale priced item, special order, custom order, or made-to-order item, we may charge a restocking fee.
Return shipping on approved returns is the responsibility of the customer unless otherwise noted.
If there is damage to items picked up from our store in boxes or shipped via common carrier (i.e. UPS, USPS, Fedex), we must be notified within 24 hours. Please document any damage to contents, packaging and boxes with photographs. Contact us immediately so that we may file a claim, and please keep all boxes and packaging. We will replace or repair any item damaged in shipping as quickly as possible. If we are unable to repair or replace an item, we will offer a refund.
A note on our lighting collections: Il Fanale and Ferroluce lighting is made to order in Italy, and lead average 8-10 weeks. We have no control over delays in shipping or in customs. We will do our best to keep you informed of any delays. Lighting that is "in stock" will ship out immediately. We cannot cancel lighting orders for delays in shipping.
You may cancel an order as long as your item has not yet been scheduled for delivery, or your order has not started the production process. As soon as you want to cancel a purchase, contact us via email and we will do our best to accommodate you.