RETURNS & REFUNDS

Lead times may vary depending on the order. We do our best to include availability and lead time in our listings, but if you have questions or concerns about this, please contact us

No refunds / no returns. 

If we do approve a return or refund, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned or cancelled: Items that are sale priced, special ordered, custom ordered, or made-to-order cannot be returned or refunded. Since we have no control over shipping times, especially during pandemic situations, we can not offer refunds on goods that are delayed in shipping. If we do approve a return for a sale priced item, special order, custom order, or made-to-order item, we may charge a restocking fee.

Return shipping on approved returns is the responsibility of the customer unless otherwise noted.

SHIPPING

In stock (at our Southold store location or warehouse) goods are packed and shipped soon after a payment is made and received.

If there is damage to items picked up from our store in boxes or shipped via common carrier (i.e. UPS, USPS, Fedex), we must be notified within 24 hours. Please document any damage to contents, packaging and boxes with photographs. Contact us immediately so that we may file a claim, and please keep all boxes and packaging. We will replace or repair any item damaged in shipping as quickly as possible. If we are unable to repair or replace an item, we will offer a refund.

CANCELLATIONS

You may cancel an order as long as your item has not yet been scheduled for delivery, or your order has not started the production process. As soon as you want to cancel a purchase, contact us via email and we will do our best to accommodate you.