Lead times may vary depending on the order. We do our best to include availability and lead time in our listings, but if you have questions or concerns about this, please contact us
No refunds / no returns. 

If we do approve a return or refund, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned or cancelled: Items that are sale priced, special ordered, custom ordered, or made-to-order cannot be returned or refunded. Since we have no control over shipping times, especially during pandemic situations, we can not offer refunds on goods that are delayed in shipping. If we do approve a return for a sale priced item, special order, custom order, or made-to-order item, we may charge a restocking fee.

Return shipping on approved returns is the responsibility of the customer unless otherwise noted.


In stock (at our Southold store location or warehouse) goods are packed and shipped soon after a payment is made and received.

If there is damage to items picked up from our store in boxes or shipped via common carrier (i.e. UPS, USPS, Fedex), we must be notified within 24 hours. Please document any damage to contents, packaging and boxes with photographs. Contact us immediately so that we may file a claim, and please keep all boxes and packaging. We will replace or repair any item damaged in shipping as quickly as possible. If we are unable to repair or replace an item, we will offer a refund.

A note on our lighting collections: Il Fanale and Ferroluce lighting is made to order in Italy, and the average lead time is 8-10 weeks. ALL LIGHTING ORDER SALES ARE FINAL!

Shipping schedules are estimates only which cannot be guaranteed because of the nature of labor and manufacturing conditions beyond our control.
touchGOODS cannot be responsible for any delay in meeting international shipping schedules. We will do our best to keep you informed of any delays. Lighting that is "in stock" will ship out immediately. We cannot cancel lighting orders for delays in shipping. 


You may cancel an order within 24 hours, as long as your item has not yet been scheduled for delivery, or your order has not started the production process. As soon as you want to cancel a purchase, contact us via email and we will do our best to accommodate you.