touchGOODS shipping & payment
ALL SHIPPING COSTS WILL BE THE RESPONSIBILITY OF THE BUYER
There are several shipping methods and carriers available, and it depends on the location and size of the item.
If you wish to pick up an item, there will be no shipping charges of course, please contact us to arrange.
In the rare occasion of shipping damage, we are unable to assist and file an insurance claim without the customer’s notation of the damage on the shipper’s waybill.
If there is damage to items shipped via common carrier (i.e. UPS), please call us immediately so that we may file a claim, and please keep all boxes and packaging. We will replace or repair any item damaged in shipping as quickly as possible. If we are unable to repair or replace an item, we will offer a refund.
***No refunds*** If the listing was damaged in shipping, or if we misrepresented the item in any way, please contact us.
Please note that many of our items are vintage (they will be marked as such) and have been pre-owned. We try to examine each item for flaws and note them in the listing, from time to time we may miss something. Most of our items are sold to use and wear not as mint museum pieces.
Unfortunately we cannot always verify or guarantee where items were originally purchased or made.
Please examine all photos and be sure to ask any questions you may have, we are happy to provide additional photos.
Most vintage items show signs of use and may have the following: surface scratches, tarnish, light wear, tiny chips or dings.
Each item is sold as is and we generally do not offer returns or refunds. In the event that we miss significant damage, please contact us and we can work together to resolve the issue.
If we approve a return or refund, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned: Items that are sale priced, special ordered, custom ordered, or made-to-order cannot be returned or refunded. If we do approve a return for a sale priced item, special order, custom order, or made-to-order item, we may charge a restocking fee.
Return shipping is the responsibility of the customer.
CancellationsYou can cancel an order as long as your item has not yet been scheduled for delivery, or your order has not started the production process. As soon as you want to cancel a purchase, contact us via email and we will do our best to accommodate you.
To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything, and again before delivery or pickup. If you're unsure about an item's condition, dimensions, quantity, or description, reach out to us with your questions before making a purchase.
***Please note that we will hold items up to 2 months
Quick reference shipping chart
|Shipping Method||What types of items?||Who Pays for Shipping?||Cost for Buyer?||Delivery Time*|
|White Glove Shipping||Large and/or fragile items||Buyer||$100 - $1000+ Depends on size of item and delivery location||7-10 days for local deliveries; 3-6 weeks for long-distance deliveries|
|Flat Rate Shipping||Smaller items that can be shipped via UPS, FedEx, USPS||Buyer||$9 - $299+ Depends on size of item||7-10 days|
|Free Shipping||Smaller items that may be shipped via UPS, FedEx, USPS||Seller||Free||7-10 days|
|Local Pickup||Any item offered for local pickup by seller||N/A||N/A||N/A|
* All time periods are approximate.